FAQs

Stuck on this page unable to see any Products or Place an Order? Here's how to Apply for a Trade Account

I’m not in the trade, I’m a retail customer, I’m pretty sure I’m not supposed to be here?
If you’re a retail customer please go to www.atvsonly.co.uk

Why am I stuck on this page and can’t I see any products/prices?
To see the products/trade prices you have to be signed in to an Approved Trade Website Account. If you already have an Approved Trade Account click here to log in.

How do I get an Approved Trade Account?
You need to sign up for a Website account (through the 'log in' link in the page header, or click here), then fill out this form and email it to us (sales@atvsonly.co.uk).
If your company already has a trade account with ATVs Only you won’t need to provide the form; you only need to sign up and we will approve it for you.

How long will it take for my Trade Account to be Approved?
Your Trade Account will be approved within 1 working day so long as your company meets the above criteria.

My company isn’t based in the UK, can I still receive an Approved Trade Account?
Yes, though we may need to set up shipping options for you if there aren’t any currently available. Don’t hesitate to email us (sales@atvsonly.co.uk) if you’re encountering problems placing an order from outside the UK.

Can orders be sent directly to my customer?
DON’T CHANGE YOUR DELIVERY ADDRESS; this may cause your order to be flagged as fraudulent which will delay delivery.
Before checking out there is a ‘Special Instructions’ text box in the shopping cart. Fill any extra information or requests there before completing your order.

I can’t find a product I’ve bought from ATVs Only before on the website, how can I order it?
We are constantly adding new products to the website but we don’t have every product we carry on the website (yet!). Please email us (sales@atvsonly.co.uk) so we can help you find the product(s) you’re looking for.

The product I need is out of stock, can I back order it?
Yes, but not through the website. To back order an item please email us (sales@atvsonly.co.uk).

What are the prices shown? Do they include VAT?
The prices on this website are our trade prices including VAT.